Damages and issues
Please inspect your order upon reception and contact us at firstname.lastname@example.org within 7 days of the receipt of your order if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In general, ENSO products are entitled to a 1 year warranty, but different products may have different terms. To find the exact warranty terms, please consult the warranty information found in the User Guide accompanying your ENSO product. If you have questions about the warranty terms associated with your ENSO product, please contact email@example.com.
Unfortunately, we do not provide refunds outside of exceptional circumstances.